Q: Can you customize my hard hat with my company logo/or name?
A: Yes. For custom logos and names please contact us at firstname.lastname@example.org for a quote. We use outdoor quality vinyl decals, or airbrushed paint, depending on the logo/name. Price depends on quantity and complexity. If you do not note the size/color/font/location of the custom name or logo we will use our standard silver colored vinyl in approximately 1/2" height, in the front of the hat. Custom logo name orders are non-refundable, non returnable.
Q: Are your hard hats really carbon fiber? Not just a sticker or paint?
A: Yes! They are real carbon fiber throughout(or carbon/Kevlar). NOT a paint, sticker, hydro-dip, or fiberglass. They are manufactured with Real, high performance, lightweight Carbon Fiber and Kevlar throughout. Real carbon fiber is used in manufacturing exotic cars, commercial jets, luxury yachts, major league baseball helmets, etc*... Once in your hands you will realize there is no substitute for the real thing.
Q: My credit card has already been charged but I have not received my order!?!?!
A: Our credit card processors have instituted new rules that required us to capture(collect) funds at the time of purchase. Due to unexpected high volume of orders, the current APPROXIMATE wait time for all orders, even past orders, is atleast 18 weeks(average is 24 weeks). If the wait time is too long for past orders, let us know and we can cancel and refund the order in full. If you choose express shipping it will not speed up your order. Shipping speeds are only transit times, not the time it takes to get your order from the date you placed the order.
Q: What takes so long to make ONE hard hat??!!
A: We make hundreds of hard hats a month. Yours will be one of them eventually. Please view this video about how carbon fiber parts are made, not so simple as it may seem:
Q: How do I keep my hard hat looking new?
A: We recommend keeping your hard hat waxed frequently with a high quality floor wax(floor waxes are UV resistant and very tough.) Do not use wax on matte hats. To make a matte hat look better just lightly scuff it with white scotchbrite lightly to bring back the dull finish and help remove scratches.
Q: Is this a scam?
A: No. We're a little slow but trying to catch up.
Q: Why is your BBB rating so low?
A: Just check this out... https://www.consumeraffairs.com/online/bbb.html
(Expect us to have an "F-" rating after this post)
Every customer will get their order, not fraud! We're currently making more hats than we are selling, working on catching up as fast as possible!
Q: How long until my order ships? When will I be charged?
A: You can expect your order to ship in a long time from the date of order. (Average is 24-36 weeks)All orders are charged at the time of order. All hats are made to order in house at ceriouscomposites.com in the USA. Place your order to reserve your place in line... ALL orders are processed on a "first come, first served" basis. You will receive an e-mail with tracking info once your order ships. Our current system does not allow for constant order updates(coming soon).
Q: What is the difference of the finishes you offer?
Standard finish is a Semi-Gloss/Gloss UV Resistant Clear Epoxy. Tough, and scratch resistant. Most people prefer this option, best for worksites and tough environments.
Matte finish adds a low shine flat urethane finish with reduced reflectivity. Best for showpieces, awards, or workplaces with a low chance of abrasion and scratching.
High Gloss adds a glossy urethane clear coat, similar to a new car glossy finish. Best for showpieces, awards, or workplaces with a low chance of abrasion and scratching.
Q: How long does shipping take if I choose Free Shipping?
A: Free Shipping transit time within the U.S.(including A.K. and H.I.) takes 2-3 days from the date of shipment.(e-mails are sent when the order goes out)
Q: Do your hard hats meet ANSI standards?
Other versions of CC™ hard hats are currently undergoing ANSI compliance testing.
Q: Do you ship Internationally?
A: We take International orders via the website and ship worldwide. Shipping prices are displayed before checkout is completed. The average shipping cost to Canada is $15US, UK and Europe $25US.
Q: Can I add signature confirmation and/or insurance to my shipment?
A:Yes. Just let us know in the "special instructions" box during checkout. Or send an e-mail to email@example.com with your order number. Signature Confirmation is an additonal $5, shipment insurance is $2 per helmet, and will be charged seperately. We have never had a hardhat damaged during shipment.
Q: Do you accept wholesale/ bulk orders?
A: Yes. Please e-mail us at firstname.lastname@example.org for wholesale/ bulk order inquiries.
Q: Are you accepting dealers and resellers?
A: Yes. Please contact us at email@example.com for more info.
Q: Do you have ANY hard hats in stock?!
A: Somtimes...we have 1 or 2 per week. Usually posted on Mondays
Currrent Distributor/ Retailer List(more coming soon):
White Cap Construction Supply 1-800-944-8322
HD Supply Solutions 1-800-431-3000
HOUSTON, TEXAS AREA:
* ceriouscomposites.com is not in any way associated or affiliated with the Major League Baseball®, Rawlings Sporting Goods Company, Inc., or Automobili Lamborghini S.P.A.